Shipping & Returns
When will my order be shipped out?
Shipping times may vary, but we strive to process and ship orders within 3-4 business days. Shipping typically takes 7 business days within Canada the USA. Expedited shipping options are also available.
Please note that shipping times may vary based on your location and any potential customs delays.
What is your return policy?
All our items are final sale, but if you encounter any issues or receive a defective product, please reach out to our support team at evarajewelrycontact@gmail.com, and we'll be happy to assist you!
Do you offer international shipping outside of Canada and the USA?
Currently, we only offer shipping to Canada and the USA. We are exploring options to expand our shipping locations in the future.
General questions
Is your jewelry hypoallergenic?
Yes, our jewelry is hypoallergenic and suitable for individuals with sensitive skin. We use skin-friendly materials to ensure comfort and safety for all our customers.
How do I care for and clean my jewelry?
Cleaning our jewelry is easy! Simply wipe it with a soft, damp cloth to remove any dirt or residue. Avoid using harsh chemicals or abrasive materials, as they can damage the protective coating.
What makes your jewelry waterproof and tarnish-free?
Our jewelry is made from high-quality materials, such as stainless steel and hypoallergenic alloys, coated with a special 18k gold layer that protects it from water damage and tarnishing.
How can I contact your customer support?
You can reach our customer support team via email at evarajewelrycontact@gmail.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24 hours during business days.